Every Call Heard.
Every Insight Earned.
See every interaction. Save every customer. QueSee analyzes 100% of your calls, predicts who's about to cancel, and tells your team exactly what to do about it.
Quality Performance Center
Last 30 days · All Departments
Quality Trend
QA Score & CX Score over time
Top Agents
Section Scores
Call Types
AI Churn Signals
Trusted by ISPs from 2,000 to 200,000+ subscribers
Integrates with your ISP stack
Verified results from 360Broadband. Read the Full Case Study →
You Can't Fix What You Can't See
Thousands of hours of call recordings every month. Almost all of it goes unheard.
The Result?
1-2%
of calls reviewed by QA
60%+
of reactive retention attempts fail
60%+
of win-back attempts fail once a customer decides to leave
5x
more to acquire a subscriber than retain one
Everything You Need to Stop Losing Subscribers
At a glance
See every interaction.
The Blind Spot - a universal pain - Eliminated.
You don’t have to change anything.
Zero disruption. Add-on. Works with what you have.
Save customers, not headcount.
Non-threatening ROI that resonates with operators and investors.
Every Call. Scored Automatically.
Stop sampling 5-10% of calls and hoping it represents reality. QueSee analyzes every single customer interaction against one consistent standard - automatically, in real time.
Churn signals, compliance gaps, coaching opportunities - nothing slips through. 360Broadband went from reviewing 400 calls a month to analyzing 5,000+.
No sampling bias
Every call scored the same way - not just the ones your team has time to listen to
Real-time scoring
Calls are analyzed as they happen, not days or weeks later
Consistent standards
One AI, one rubric, zero inter-rater reliability issues - across every agent, every shift
CX Coverage
Real-time call analysis
Before
5-10%
calls reviewed
~15 calls / month
With QueSee
100%
calls analyzed
5,000+ calls / month
Analyzed just now
Churn Intelligence
At-risk subscribers this week
Subscriber #4821
High risk3rd billing complaint in 60 days, mentioned T-Mobile
Subscriber #1037
High riskRepeated outage area, asked about contract end date
Subscriber #7293
Medium riskSpeed complaint, compared to fiber competitor
12 at-risk subscribers flagged this week - 8 saved so far
Know Who's Leaving. Before They Call.
QueSee flags the issues that matter most, surfaces the real drivers behind cancellations, and scores churn risk at the subscriber level - so your team knows who to save and why, before it's too late.
Proactive saves convert at 40-60%. Reactive saves? 20-35%. The difference is knowing early enough to act.
Subscriber-level churn scores
Every subscriber gets a risk score with specific reasons - not a segment, an individual
Retention plays, not guesswork
Recommended actions based on what's actually driving the churn risk
Real-time alerts
Get notified the moment a high-risk call happens - on Teams, Slack, or email
“It comes to my phone via Teams if I have an unhappy customer.”
QueSee User, COO, US-Based ISP
Ask a Question. Get an Answer.
No SQL. No analyst. No BI team. Just type what you want to know and get an instant answer from your call data - in plain English.
Ask Q
Your call data, in plain English
What's driving churn this month?
Based on 1,247 calls this month, the top 3 churn drivers are:
- 1Billing disputes - 34% of at-risk calls. Most common: unexpected charges after promo expiry.
- 2Repeated outages - 22% of at-risk calls. Concentrated in the NW service area.
- 3Competitor offers - 18% of at-risk calls. T-Mobile 5G mentioned in 89 calls.
12 subscribers flagged as high risk → View retention queue
SOP Configuration
Update your scoring in plain English
Old way
Open a vendor ticket → 3-week turnaround → 2-hour calibration meeting → hope it works
With QueSee
“Flag calls where the customer asks about fiber upgrade availability or mentions switching to a competitor”
Live on the next call. No code. No ticket.
Active rules
Your SOPs. Your Language.
Scoring criteria change. Compliance rules get updated. New competitive threats show up. With QueSee, your operations team updates the AI in plain English - no vendor ticket, no code change, no waiting.
Describe what you want to detect, and it's live on the next call. Your standards, your language, your call.
Freedom of Flexibility
Change scoring criteria yourself - no support tickets or meetings
Live in seconds
New rules apply to the very next call that comes in
Your standards, exactly
Match your existing QA rubric - not a generic one-size-fits-all scorecard
What Your Monday Morning Looks Like With QueSee
Open QueSee. See 47 subscribers flagged at risk, ranked by churn probability.
Click the first name. See why: 3 calls in 2 weeks about speed issues, unresolved ticket, billing increase last month.
See the recommended play: "Waive $15 overage, schedule tech visit, follow up in 7 days."
Make the call. Save the subscriber. Log the outcome. Revenue protected: $780/year.
Move to subscriber #2.
That's not a demo. That's a Monday.
Maria Gonzalez
Acct #4821 · Fiber 200
James Wilson
Acct #3192 · Cable 100
Robert Chen
Acct #5540 · Fiber 500
+44 more
Risk Factors
Waive $15 overage, schedule tech visit, follow up in 7 days.
They Were Losing Subscribers They Could Have Saved
How 360Broadband Cut Churn and Saved $45K+ a Month
“QueSee transformed how we understand our customers. AI insights revealed patterns we never knew existed, and our churn reduction exceeded all expectations.”
Drew Beverage, COO, 360Broadband
Verified at 360Broadband. Model Your numbers in the ROI Calculator →
Works With What You Already Have
QueSee is an add-on — not a replacement. Keep your phone system, your CRM, your workflows. We plug into what you've got and start analyzing calls. No rip-and-replace. No IT project. No disruption.
“I don't have to change any of the stuff I've already got.”
QueSee User, US-Based ISP
VoIP.ms
VoIP Platform
2-hour setupDirect SIP trunk integration. Pulls call recordings automatically — no manual exports, no FTP, no batch uploads. Calls flow into QueSee in real time.
Learn MoreSonar
Billing & OSS
4-hour setupBi-directional sync with subscriber data. Real-time billing status, plan details, and payment history pulled into every call analysis. Usage drops and payment issues flagged even when subscribers don’t call.
Learn MoreCalix
Network Analytics
1-day setupCorrelate network performance with call patterns. Outage events, speed issues, and signal quality data layered into churn risk scoring for a complete subscriber picture.
Learn MoreAtheral
Voice Switching
2-hour setupNative call recording capture from Atheral voice switching infrastructure. Call quality and routing data integrated for end-to-end conversation intelligence.
Learn MorePreseem
Quality of Experience
4-hour setupCorrelate subscriber Quality of Experience data with call patterns. Network performance issues, bandwidth concerns, and service quality metrics integrated into churn risk analysis.
Learn MoreLive in 2 Weeks. Here's How.
Connect
Week 1We connect to your VoIP system and start ingesting call recordings. Your IT team generates API credentials, configures recording forwarding, and runs validation. Total IT time: ~4 hours. By end of Week 1, calls are flowing.
Analyze
Week 2QueSee processes every call — scoring quality, detecting churn signals, and building subscriber intelligence profiles. By end of Week 2, you’ll see your first call analyses in the dashboard.
Act
Week 3+Your team gets daily at-risk subscriber lists, coaching insights, and Ask Q analytics. Automated insights arrive. By Week 5, we measure ROI together — against metrics we agreed on before you signed.
See What 100% Visibility Looks Like
on Your Calls
Get 100% Customer Experience observability to slash churn, ensure quality and empower your team to build an exceptional experience.